Key to Clean is not responsible for your laundry items bleeding, shrinking, fading, or otherwise becoming altered or becoming worn out by the normal wash-and-dry laundry process. We are also not responsible for any damage from a garment that bleeds the first time it was washed if we were not informed on the Inventory / Special Instruction Sheets that it was new. Key to Clean will not be responsible for any damage that is done to your laundry during normal washing and drying such as buttons falling off, beads coming loose, seam coming undone, etc. Because we are professionals, we use industry standard practices and handle all clothing with reasonable care. Inherent manufacturer defects, weak material, color loss from household chemicals, or previous staining can cannot be prevented or removed and will not be the responsibility of Key to Clean. Key to Clean is not responsible for any items labeled HAND WASH ONLY, HANG DRY/DRY FLAT, DO NOT USE HEAT, DRY CLEAN ONLY, or any other “special care” instructions.