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Unfortunately, we do not offer dry cleaning services.

Pricing couldn’t be easier. We offer simple per bag pricing that includes FREE pick-up and delivery. Just one low price. A Key To Clean laundry bag would need to be purchased. The laundry bag ensures privacy, protection of clothing and comes with a bag tag.

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There is no pick-up or delivery fee, as this is included in the per bag price.

You must cancel your appointment within 24 hours of your scheduled appointment date and time.

The per-bag price covers your selection of one of the detergent options and dryer sheets.

Additonal purchase of your Key to Clean laundry bag would need to be made.

You can use any plastic bag or laundry bag for your first pickup. We do ask that you tag the laundry with “Key to Clean” and your last name so we know it’s for us. Please don’t use laundry baskets or hampers. Upon delivery of your clean laundry and with purchase, a laundry bag will be provided for your future laundry services.

You can expect your laundry to be returned within 3 days of pick up.

Because pick-up and delivery is included in our per bag price, we do have a minimum of $35 per pick-up.

Yes, there will be a fee of 1/2 of the total cost for the service(s) scheduled.

We’ve put in place an email reminder to help make sure you don’t forget. We do reserve the right to charge a missed pickup fee to cover costs. Contact us at ‪(469) 322-9494‬ or email us at info@keystoclean.com . If our drivers are still in your area, we will make every effort to arrange for a pick-up.

None whatsoever.

No problem. When you book online, please leave the pick-up and delivery instuctions in the comments and we will take note of the pre-designated location where you can leave your laundry. Please ensure that it is safe from the elements and accessible to us. Some customers have us leave their laundry at their back door or in an apartment foyer if they are not home.

When the weather’s bad we double-bag your laundry to make sure it’s protected from the elements. We always do our best to protect your laundry however, we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home.

We deliver your clothes during daylight hours, when neighborhoods are the most active and safe. With that being said, the customer is responsible for items once they are left in the designated area, so we strongly suggest that your pickup/drop-off location be protected and safe.

Ewww. Absolutely Not! We wash and dry our customers’ laundry individually in separate machines. Items are never washed together.

While we are known for our high-quality care, mistakes can happen. If we lose or damage an article, please notify customer service within 48 hours of the laundry being returned to you. Unfortunately, we cannot be responsible for laundry that is lost or damaged by the weather or after it’s dropped off at your home.

We currently offer 2 different detergents for wash and fold. We offer a scented option that consists of Tide detergent and Bounce "Outdoor Fresh" dryers sheets. We also offer an unscented option that consists of All Free & Clear detergent with Bounce unscented dryer sheets.

Absolutely. We offer All Free & Clear as an option and it is NO extra charge.

Yes, we do. Please place all stained clothing in a separate bag with a note indicated the contents may need pretreating and we’ll do our best to get it out. While we’re usually successful at removing stains, we can’t guarantee we’ll be able to get it out. If you can pretreat the stain before putting the garment in the bag, it will increase the odds of success.